Frequently asked questions

Clarify the most common questions from our suppliers

Need help?

If you’re a supplier, find the answers to your questions here.

Do I need to accept the General Conditions to become a NOS supplier?

Yes, accepting the General Conditions is a mandatory requirement to become a NOS supplier.

Are there other requirements to become a NOS supplier?

Yes. By accepting NOS’s General Conditions, you also agree to comply with the NOS Sustainability Requirements for Suppliers and Partners, the Code of Ethics, the Anti-Corruption Policy, the General Information Security Policy, and the Customer Privacy Policy.

What are the criteria for supplier selection during the contract award process?

Proposals submitted are assessed based on:

1) Technical analysis, including compliance with technical requirements;

2) Economic conditions;

3) Evaluation of the supplier’s financial standing, risk profile, market references, performance, security & privacy, and sustainability criteria.

What is the invoice payment term for NOS Group companies?

The payment term is 90 days from the invoice issue date.

How can I check the validation and approval status of an invoice?

You can check this status through the supplier portal (Mercado Eletrónico).

Who should I contact for billing-related questions?

You can contact the Financial and Assurance Services Department at: suppliers@nos.pt

Who can I contact regarding Sustainability, Security and Privacy?

For these matters, you should contact Go Supply at the following email address: mygosupply@gosupplyservices.com

Who should I contact regarding registration and use of the Vortal platform?

For questions related to registration and use of the Vortal platform — which supports tender processes managed by the Procurement & Supply Chain Department — please contact: info@vortal.biz

Are there any costs associated with registering on the platform and participating in tenders?

No, registration and participation are completely free of charge.

How can I present my company?

You can send your company presentation to the general email of the Procurement & Supply Chain Department: procurement.supplychain@nos.pt

Are suppliers evaluated on their service performance?

Yes. Supplier evaluation covers: 1) quality performance (Quality Assessment); 2) economic, environmental and social performance (Sustainability Assessment), including information security, business continuity, and occupational health and safety requirements.