Identify your router
Check your router to make sure the information provided is accurate.
| Giga Router | Giga Router Wi-Fi 6 | Power Router | ONT | |
| Router |  |  |  |  |
|---|
Before proceeding with the proposed actions, please make sure that:
The router should be installed in a central room and should be free of obstacles and interference:
- The router should not be placed in a confined and hidden place
- The router should be positioned vertically.
Find out more about the best Wi-Fi practices here.
Troubleshooting
To troubleshoot service outages, follow the steps below.
- Giga Router
- Giga Router Wi-Fi 6
- Power Router
- ONT
1. Check the router's power on/off switch
2. Unplug your router's power cord from the power strip to which it is plugged in
3. Plug your router's power cord into a different power socket and check that it is properly plugged in
4. Check whether the switch on the power strip where your router is plugged in is switched on and whether it is properly plugged in to the power socket
5. Check whether the router's power cord is correctly connected to the equipment
6. Check your router's power cord for any damage (broken, cut, kinked)
7. Plug another electrical appliance (mobile phone charger, lamp) into the power socket where the router is plugged in and check whether it works plugged into the power socket
8. Plug another electrical appliance (mobile phone charger, lamp) into the power strip where the router is plugged in and check whether it works plugged into the power strip
9. Check if the router's power light is on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Check the router's power on/off switch
2. Switch off the router's power button and wait a few seconds
3. Switch the router's power button back on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Unscrew and disconnect the coaxial cable from the router
2. Connect and screw the coaxial cable to the router
3. Check the condition of the coaxial cable at both ends: at the signal socket and the router.
Check for any damage (broken, cut, kinked)
4. Unscrew and disconnect the coaxial cable from the signal socket/splitter
5. Connect and tighten the coaxial cable to the signal socket/splitter.
If you find that the issue remains, try the next suggested troubleshoot.
Using a paper clip, press the (reset) button and hold for 5 seconds to factory reset the router.
1. Check the router’s power on/off switch
2. Unplug your router’s power cord from the power strip to which it is plugged in
3. Plug your router’s power cord into a different power socket and check that it is properly plugged in
4. Check whether the switch on the power strip where your router is plugged in is switched on and whether it is properly plugged in to the power socket
5. Check whether the router’s power cord is correctly connected to the equipment
6. Check your router’s power cord for any damage (broken, cut, kinked)
7. Plug another electrical appliance (mobile phone charger, lamp) into the power socket where the router is plugged in and check whether it works plugged into the power socket
8. Plug another electrical appliance (mobile phone charger, lamp) into the power strip where the router is plugged in and check whether it works plugged into the power strip
9. Check if the router’s power light is on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Check the router’s power on/off switch
2. Switch off the router’s power button and wait a few seconds
3. Switch the router’s power button back on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Unscrew and disconnect the coaxial cable from the router
2. Connect and screw the coaxial cable to the router
3. Check the condition of the coaxial cable at both ends: at the signal socket and the router.
Check for any damage (broken, cut, kinked)
4. Unscrew and disconnect the coaxial cable from the signal socket/splitter
5. Connect and tighten the coaxial cable to the signal socket/splitter.
If you find that the issue remains, try the next suggested troubleshoot.
Using a paper clip, press the (reset) button and hold for 5 seconds to factory reset the router.
1. Check the router’s power on/off switch
2. Unplug your router’s power cord from the power strip to which it is plugged in
3. Plug your router’s power cord into a different power socket and check that it is properly plugged in
4. Check whether the switch on the power strip where your router is plugged in is switched on and whether it is properly plugged in to the power socket
5. Check whether the router’s power cord is correctly connected to the equipment
6. Check your router’s power cord for any damage (broken, cut, kinked)
7. Plug another electrical appliance (mobile phone charger, lamp) into the power socket where the router is plugged in and check whether it works plugged into the power socket
8. Plug another electrical appliance (mobile phone charger, lamp) into the power strip where the router is plugged in and check if it works plugged into the power strip
9. Check if the router’s power light is on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Check the router’s power on/off switch
2. Switch off the router’s power button and wait a few seconds
3. Switch the router’s power button back on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Unscrew and disconnect the coaxial cable from the router
2. Connect and screw the coaxial cable to the router
3. Check the condition of the coaxial cable at both ends: at the signal socket and the router.
Check for any damage (broken, cut, kinked)
4. Unscrew and disconnect the coaxial cable from the signal socket/splitter
5. Connect and tighten the coaxial cable to the signal socket/splitter.
If you find that the issue remains, try the next suggested troubleshoot.
Using a paper clip, press the (reset) button and hold for 5 seconds to factory reset the router.
1. Check the router’s power on/off switch
2. Unplug your router’s power cord from the power strip to which it is plugged in
3. Plug your router’s power cord into a different power socket and check that it is properly plugged in
4. Check whether the switch on the power strip where your router is plugged in is switched on and whether it is properly plugged in to the power socket
5. Check whether the router’s power cord is correctly connected to the equipment
6. Check your router’s power cord for any damage (broken, cut, kinked)
7. Plug another electrical appliance (mobile phone charger, lamp) into the power socket where the router is plugged in and check if it works plugged into the power socket
8. Plug another electrical appliance (mobile phone charger, lamp) into the power strip where the router is plugged in and check whether it works plugged into the power strip
9. Check if the router’s power light is on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Check the router’s power on/off switch
2. Switch off the router’s power button and wait a few seconds
3. Switch the router’s power button back on.
If you find that the issue remains, try the next suggested troubleshoot.
1. Unscrew and disconnect the coaxial cable from the router
2. Connect and screw the coaxial cable to the router
3. Check the condition of the coaxial cable at both ends: at the signal socket and the router.
Check for any damage (broken, cut, kinked).
4. Unscrew and disconnect the coaxial cable from the signal socket/splitter
5. Connect and tighten the coaxial cable to the signal socket/splitter.
If you find that the issue remains, try the next suggested troubleshoot.