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The quickest way to find what you're looking for is online

If you need our help with any question, know that online you can get the answers you need quicker and without queues.

These are the most popular topics for our customers. Choose the option you need help with, and we'll provide a solution.

Subscribe to our bundles

Discover how to select the bundle and offers that perfectly match your needs.

Subscribe to our business bundles

Discover how to select the bundle and offers that perfectly match your business needs.

Create your NOS digital identity

Learn how to create a NOS ID account, granting you access to NOS applications and websites.

How to check your bills

Learn how to conveniently view or download your bill history using the NOS App or Customer Area.

Check your mobile balance and usage

Discover how to easily check the balance of your communications and monitor your mobile usage status.

Home Broadband Issues

Discover how to use NOS virtual assistant to test and optimize your home broadband connection.

How to cancel your services

Discover how NOS can assist you in finding alternative solutions that may better suit your needs or guide you through the process of canceling your services.

How to cancel your business services

Discover how NOS can assist you in finding alternative solutions that may better suit your business needs or guide you through the process of canceling your services.

Consult the PIN and PUK

Learn how to get your SIM card PIN and PUK and how to change the PIN code if needed.

If you haven't managed to clear up your questions then visit nos.pt/ajuda content in portuguese, where you'll find helpful articles on a variety of topics.